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Your Privacy Matters
At MySocialManager, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices in compliance with GDPR, CCPA, and other applicable privacy laws.
1. Information We Collect
1.1 Information You Provide
- Account Information: Username, email address, password (encrypted)
- Profile Information: Profile picture, bio, display name
- Social Media Accounts: Connected social media credentials (encrypted)
- Content: Posts, comments, scheduled content, media uploads
- Payment Information: Billing details (processed securely through third-party payment processors)
1.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: Browser type, operating system, device ID
- Log Data: IP address, access times, error logs
- Cookies: Session cookies, preference cookies, analytics cookies
1.3 Information from Third Parties
- Social Media APIs: Data from connected social media platforms
- Analytics Providers: Aggregated usage statistics
- Payment Processors: Payment confirmation data
2. How We Use Your Information
| Purpose |
Legal Basis (GDPR) |
Data Used |
| Provide platform services |
Contract Performance |
Account, Profile, Content |
| Process payments |
Contract Performance |
Billing Information |
| Improve platform features |
Legitimate Interest |
Usage Data, Analytics |
| Customer support |
Contract Performance |
Account, Communications |
| Security and fraud prevention |
Legitimate Interest |
Log Data, Device Info |
| Marketing communications |
Consent |
Email, Preferences |
3. Your Privacy Rights
GDPR Rights (EU Users)
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Export your data in machine-readable format
- Right to Object: Object to processing based on legitimate interest
- Right to Withdraw Consent: Withdraw consent at any time
CCPA Rights (California Users)
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of sale of personal information
- Right to Non-Discrimination: Equal service regardless of privacy choices
We Do Not Sell Your Personal Information
How to Exercise Your Rights
- Visit your Privacy Dashboard at
/privacy-dashboard
- Email us at privacy@mysocialmanager.com
- Use the in-app privacy controls in Settings
We will respond to requests within 30 days as required by law.
4. Data Sharing and Disclosure
4.1 We May Share Data With:
- Service Providers: Cloud hosting, analytics, email services (under strict agreements)
- Social Media Platforms: When you authorize connections
- Payment Processors: For payment processing only
- Legal Authorities: When required by law or to protect rights
4.2 We DO NOT:
- Sell your personal information to third parties
- Share data with advertisers without consent
- Use your data for purposes beyond what's disclosed
5. Data Security
Security Measures:
- End-to-end encryption for sensitive data
- TLS/SSL encryption for data in transit
- Regular security audits and penetration testing
- Access controls and employee training
- Automated backup and disaster recovery
- SOC 2 Type II compliance
6. Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations:
- Active Accounts: Data retained while account is active
- Inactive Accounts: 12 months after last login
- Deleted Accounts: 30-day grace period, then permanent deletion
- Legal Requirements: May retain longer if legally required
- Backups: Automatically purged after 90 days
7. Cookies and Tracking
Types of Cookies We Use:
| Cookie Type |
Purpose |
Duration |
Required? |
| Essential |
Platform functionality |
Session |
Yes |
| Preferences |
Remember your settings |
1 year |
No |
| Analytics |
Usage statistics |
2 years |
No |
| Marketing |
Targeted advertising |
1 year |
No |
You can manage cookie preferences in your browser settings or through our cookie consent banner.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards:
- EU Standard Contractual Clauses for GDPR compliance
- Privacy Shield certification (where applicable)
- Data Processing Agreements with all processors
9. Children's Privacy
Age Restriction: MySocialManager is not intended for children under 16 years old. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately for deletion.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be:
- Posted on this page with updated "Last Updated" date
- Notified via email for material changes
- Announced in-app for significant changes
Continued use after changes constitutes acceptance.
11. Data Protection Officer
For GDPR compliance, our Data Protection Officer can be contacted at:
Data Protection Officer
MySocialManager
Email: dpo@mysocialmanager.com
Mail: [Physical Address]
12. Supervisory Authority
EU users have the right to lodge a complaint with their local data protection authority:
- EU: Find your local authority at EDPB Members
- UK: Information Commissioner's Office (ICO)
- California: California Attorney General's Office